Hotel Info

Guest Services

24/7 Parking available for guests.

The Alpha Suites is designed with accessibility in mind to ensure a comfortable stay for all guests. The property features step-free access from the main entrance, elevators serving all floors, and wide hallways that accommodate wheelchairs and mobility aids. Accessible facilities are available throughout key areas of the hotel, and our 24/7 Manager on Duty, located at the lobby reception, is always ready to assist with any accessibility needs or special arrangements.

All rooms are equipped with a safety deposit box.

For Wi-Fi access, please connect to “THE ALPHA SUITES”. No password is needed to access the Wi-Fi.

To schedule a wake-up call, please click on the button below or contact the Front Desk at any time at local 333. Our team is available 24/7 to assist with your request.

The 24/7 clinic on the 6th floor is managed by ActiveOneHealth. Doctors are available from 9 AM to 1 PM, Mondays through Saturdays. No doctor is on duty every Sunday. Nurses are available 24/7. In-room guests can contact the Guest Service Center at local 333, who will then notify the clinic of any requests.

The Alpha Suites has a Manager on Duty available 24/7 to ensure all guest needs are attended to at any time of day. Located in the hotel lobby, stationed at the reception desk. Whether you need assistance with check-in, special requests, concerns, or general inquiries, the Manager on Duty is always present to provide support and ensure a seamless stay.

Room-to-room calling is not available.

Late check-out is allowed depending on room availability, that is, if there are no back-to-back bookings for the room. If the room is available, we charge half the room rate for late check-out until 6 PM. After 6 PM, we charge the full rate, and guests can stay until the next day. For 1-BR Suites, we have many available, allowing for greater flexibility. In some promotional cases, we extend the room for free.

Alfie, The Alpha Suites Bear

1,200

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FAQ

Bookings are non-refundable but flexible rebooking options are available. Please email our Reservations Team at reservations@thealphasuites.com to modify your booking at least 24 hours prior to check-in date.

Guests who do not arrive within 24 hours of the check-in date and time of the hotel will be charged the total amount of the reservation.

Yes, guests are allowed to have visitors in their suites. For security and safety purposes, all visitors must register at the Front Desk. All visitors must leave the hotel premises by 10:00 PM. Fees are applicable for visitors staying beyond 10:00 PM.

Smoking is prohibited in all suites, corridors, lobby, etc., in compliance with Presidential Executive Order No. 26 of May 2017 which prohibits smoking in any public or enclosed space anywhere in the Philippines.

View our Emergency Plans

Yes. Make-up room service, change of linens, and replenishment of toiletries, bottled water, and coffee pods can be requested daily.

Breakfast buffet is available daily from 6 AM to 10 PM at the 4th floor Atrium.

All of our specialty restaurants are open for indoor and outdoor dining. Menus from our different restaurants are available upon request for guests who prefer al fresco dining at the poolside veranda. In-suite dining is also available from 9 AM to 10 PM, so you can indulge in our specialty dishes in the comfort of your suite. Guests may also order food for takeout.

For a quick overview, please see the table below.

Restaurants and BarsService Hours
Balesin Islander9 AM to 10 PM
Costa del Sol11 AM to 3 PM; 6 PM to 10 PM
Mykonos11 AM to 3 PM; 6 PM to 10 PM
Sakura11 AM to 3 PM; 6 PM to 10 PM
Salathip11 AM to 3 PM; 6 PM to 10 PM
Tang Palace11 AM to 3 PM; 6 PM to 10 PM
The Chop House11 AM to 3 PM; 6 PM to 10 PM
Toscana Ristorante Italiano11 AM to 3 PM; 6 PM to 10 PM
Health Bar6 AM to 10 PM
Club Lounge11 AM to 10 PM

Breakfast buffet is available daily from 6 AM to 10 PM at the 4th floor Atrium.

Please refer to the table below:

SPORTS AND RECREATIONOPERATING HOURS
Swimming Pool6 AM to 9 PM
Gym, Boxing Ring, and Martial Arts Arena6 AM to 10 PM
Multipurpose Court6 AM to 10 PM
Badminton/Pickleball Courts6 AM to 10 PM
Tennis Court6 AM to 10 PM
Squash Court6 AM to 10 PM
Table Tennis6 AM to 10 PM
Billiards and Foosball Tables6 AM to 10 PM
Multipurpose Dance Studio6 AM to 10 PM
High-definition Virtual Golf Simulator6 AM to 10 PM
Private Screening Room6 AM to 10 PM
Indoor Children’s Playground6 AM to 10 PM
Pilates Studio6 AM to 10 PM
Hair Salon/Barber ShopBy appointment only
ENTERTAINMENTOPERATING HOURS
The Club Lounge11 AM to 10 PM 
Tabacalera Cigar DivanMondays to Thursdays: 9 AM to 5 PM
Fridays to Saturdays: 9 AM to 4 PM
Sundays: Closed
HEALTH AND WELLNESSOPERATING HOURS
Clinic24/7
The Alpha Spa10 AM to 10 PM

The gym, boxing & martial arts arena, and fitness studios are open for individual and group workouts. Athletic courts are open to all guests.